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Quick Skills: Customer Service

Career Solutions Training Group




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 | #2948613 in Books |  Cengage Learning |  2000-10-20 | Original language:English | PDF # 1 |  .21 x8.09 x10.04l,.42 | File type: PDF | 96 pages

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||0 of 0 people found the following review helpful.| Five Stars|By Terry Fonseca|Amazing!|0 of 0 people found the following review helpful.| quick skills customer service|By sleepy2mary|I try to purchase my school books early so I had alot of time to receive this book but they sent it out very fast and I now have time to review the book before school starts. thank you |1. Putting the Customer First, 2. Knowing Your Customers, 3. Pleasing the Customer, 4.Building a Partnership, 5. Providing Superior Service, 6.Soothing Dissatisfied Customers, 7. Customer Service by Telephone, 8. Serving Customers Electronically, 9. Customer D

This book enhances the reader's opportunity for career success by targeting fundamental skills.Customer Service will provide foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service tool, this is the perfect reference for the experienced professional, those re-entering the workforce and those beginning their careers.



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