[PDF.31qd] Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking

Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking

[PDF.ag50] Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking

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 | #492389 in Books |  Cengage Learning |  2004-07-28 | Original language:English | PDF # 1 |  .52 x7.52 x9.32l,.90 | File type: PDF | 144 pages

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||5 of 6 people found the following review helpful.| Easy to read and informative|By Brittain C. Ladd|Of all the industries in the United States and around the world, few are as challenging as the transportation industry and more specifically, the trucking industry. Comprising 5% of the GDP and with over 70% of the cities and towns around the globe solely dependent on trucks to deliver their goods, trucking is truly the backbone| |"I'd go so far as to call 'Shifting Gears' required reading for anyone involved in managing a trucking company, large or small, whether or not the reader has any intention of walking the ISO path formally. The principles of successful management are clearly la

While formal quality management systems are a basic requirement for carriers doing business with the automotive industry, it is a company's understanding of key items such as leadership, continuous improvement, and customer satisfaction that is needed to survive and excel in today's market. Shifting Gears brings a unique approach to quality in the trucking industry, clearly defining the issues that challenge a carrier's very survival of business and, through the princip...

You can specify the type of files you want, for your gadget.Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking   |  James J. DePillo, Robert A. Melone, Ward Warkentin. I really enjoyed this book and have already told so many people about it!

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